Return and Exchange Policies

Returns, exchanges and refunds

You can request a return within 30 days of receiving your order. Our voluntary returns policy is in addition to your statutory rights, including applicable online cancellation rights.

For the current conditions, return instructions and refund timings, please read our official returns and refunds policy. This replaces the previous information on this page.

To request a return or discuss an exchange, email sales@ewalondon.com with your order number. Exchanges are subject to available stock.