Politique de remboursement

Returns and refunds

We want you to feel confident ordering from Ewa London. You can request a return within 30 days of receiving your order. This voluntary returns policy is in addition to your statutory rights.

How to request a return

Email sales@ewalondon.com with your order number and the item you wish to return. We will provide return instructions and a return shipping label for accepted returns. Please contact us before posting so we can identify your order; this does not limit your legal right to cancel.

Returns address: Ewa London Ltd, 51 Cedar Avenue, Enfield, London, EN3 7JD, United Kingdom.

Condition of returns

For our voluntary 30-day returns, items should be unworn, unused and returned with tags and original packaging where possible, together with proof of purchase. For statutory cancellation, you may inspect and try on an item as you would in a shop. We may reduce a refund only for diminished value caused by handling beyond what is necessary to inspect it.

UK online cancellation rights

For eligible online purchases, you may cancel without giving a reason by telling us within 14 days after delivery. You then have a further 14 days to return the goods. Email sales@ewalondon.com with a clear statement that you wish to cancel and your order details. Sale items have the same statutory rights as full-price items.

Faulty, damaged or incorrect items

If an item is faulty, damaged, incorrect or not as described, contact us with your order number and, if possible, photographs. We will arrange an appropriate remedy and cover reasonable return costs where required. Nothing in this policy restricts your rights under applicable consumer law.

Exceptions

Change-of-mind cancellation may not apply to goods made to your specifications or clearly personalised, or sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not remove your rights for faulty or misdescribed goods. Please contact us if you are unsure whether an item qualifies.

Exchanges

Email us to discuss an exchange. Exchanges depend on stock availability. You may also return an eligible item for a refund and place a new order for the replacement.

Refunds

Refunds are made to the original payment method. For statutory cancellations, we refund within 14 days of receiving the goods back or evidence that you have sent them, whichever is earlier. Any standard outbound delivery charge is refunded where required; the additional cost of an upgraded delivery service is not. Your bank may take additional time to display the payment.

For returns under our additional 30-day policy, we aim to process the refund within 10 business days of receiving and checking the return. If you have not received an expected refund, email sales@ewalondon.com.

International orders

Mandatory consumer rights in your country remain unaffected. Where EU distance-selling cancellation rights apply, eligible orders have a 14-day cooling-off period.